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Refund Policy

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Refund Policy

Arcora Faucet Company is committed to the quality of its products. If you are not satisfied with your purchase made directly on ArcoraFaucet.com, you may return the merchandise under the following conditions:

 

NON-DEFECTIVE RETURNS

  • Returned products must be in resalable condition.
  • Merchandise can be returned for a full refund within 90 days from the date of purchase.
  • Customer is responsible for shipping charges associated with the return of the product (a traceable shipping method is recommended to ensure your return is received).
  • Please reference the host order number found on the packing list or shipping label, and/or the Purchase order number to ensure proper crediting.
  • Email service@arcorafaucet.com if you have questions.
    Arcora Faucet Company
    ATTN: RETURNS-Parts Online
    217 7th Street Hugo CO 80821 United States
  • Please allow 30 days for us to process your return and issue credit.

 

DEFECTIVE RETURNS

  • If your product is damaged at the time of receipt or defective within the applicable warranty period, Arcora Faucet Company will repair or replace (at our option) your item at no charge.
  • Merchandise can be returned for a full refund within 90 days from the date of purchase.
  • Email service@arcorafaucet.com if you have questions.
  • Customer is responsible for the initial shipping charges associated with the return of the product (a traceable shipping method is recommended to ensure your return is received). If the product is found to be damaged at the time of receipt or defective within the applicable warranty period, shipping charges will be refunded.
  • Please reference the host order number found on the packing list or shipping label, and/or the Purchase order number to ensure proper crediting.
  • Arcora Faucet Company
    ATTN: RETURNS-Parts Online
    217 7th Street Hugo CO 80821 United States
  • If the returned item is found to be defective, and the item was not repaired or replaced, please allow 30 days for us to process your return and issue credit.

We are committed to providing exceptional customer service, and that includes making the refund process as easy and straightforward as possible. If you have any questions or concerns about our Refund Policy or your purchase, please don’t hesitate to contact us. Thank you for choosing Arcora Faucet, and we look forward to serving you.